Patient & Visitor Information

Your Admission

If you have not already been to our admissions office, you'll soon be asked to answer some questions that are vital to your admission and inpatient care. Also, you'll be asked to provide your identification and insurance cards and to complete some forms.

Registration is where you will have to go to furnish all the information that is needed, such as procedure, insurance information, financial information and anything else that may apply to being admitted into the hospital.

This area is off of the main entrance in Cape Coral Hospital, Lee Memorial, HealthPark Medical Center and also Gulf Coast Medical Center. In each main entrance, there is an information desk that will be able to guide you to this area.

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SPEAKUP

To Help Prevent Health Care Errors, Patients Are Urged To:

Speak up if you have questions or concerns, and if you don't understand, ask again. It's your body and you have a right to know.

Pay attention to the care you are receiving. Make sure you're getting the right treatments and medications by the right health care professionals. Don't assume anything.

Notice whether your caregivers have cleaned their hands. Make sure your nurse or doctor confirms your identity, checks your wristband or asks your name before he or she administers any medications or treatments.

Educate yourself about your diagnosis, the medical tests you are undergoing and your treatment plan.

Ask a trusted family member or friend to be your advocate.

Know what medications you take and why you take them. Medication errors are the most common health care mistakes.

Use a hospital, clinic, surgery center, or other type of health care organization that has undergone a rigorous onsite evaluation against established, state-of-the-art quality and safety standards, such as that provided by the Joint Commission on Accreditation of Healthcare Organizations.

Participate in all decisions about your treatment. You are the center of the health care team.

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FINANCIAL ARRANGEMENTS

We participate with most major insurance companies, Medicare and Medicaid. We will work with your insurance plan to determine how your bill will be paid.

Please familiarize yourself with the terms of your insurance coverage. Your plan may have special requirements such as a second surgical opinion or pre-certification of certain tests or procedures. It is your responsibility to make sure the requirements of the plan have been met.

I you have no insurance coverage, you or a family member need to contact a representative in our Business Office to discuss financial arrangements. Our representative will work in conjunction with programs such as Medicaid, Vocational Rehabilitation and others that may be available to assist in your financial needs.

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YOUR HOSPITAL TEAM

Physician

During your hospital stay, the physician who admitted you will coordinate your care and treatment. Any questions you have about the illness or condition that prompted your hospitalization should be directed to your doctor.

Nurses and Patient Care Staff

Our hospital team provides twenty-four hour patient care. A nursing director oversees and coordinates the nursing care on your unit. He or she supervises key members of your health care team, which includes professional registered nurses, licensed practical nurses, certified nurse assistants and unit secretaries.

Guest Service Managers

If you or your family have questions or concerns at any time during your stay, please contact the guest service coordinator at your hospital.

  • Cape Coral Hospital ..................... 239-424-3830
  • Gulf Coast Medical Center ............ 239-343-0401
  • HealthPark Medical Center ........... 239-343-5210
  • Lee Memorial Hospital .................. 239-343-2421

Chaplain

Clergy of all religious denominations and faith groups are welcome to visit our patients at any time. Lee Memorial Health System also provides spiritual care through our won Spiritual Services Department. This service, designed to address patients' spiritual and emotional needs, is provided by board certified chaplains and is offered on request by calling:

  • Cape Coral Hospital ..................... 239-424-2383
  • Gulf Coast Medical Center ............ 239-343-1000
  • HealthPark Medical Center ........... 239-343-5584
  • Lee Memorial Hospital .................. 239-343-2467

Dietitian

Our registered dietitians work closely with you and your physician to assure your nutritional needs are met. They also are available on request to talk with you personally regarding your current and future nutritional needs.

Pharmacist

Pharmacists in our Pharmacy Department work in partnership with your physician and nurses to provide appropriate medication therapy for you based on your condition. The pharmacy supplies all medications for patients while they are hospitalized and monitors drug therapy for potential drug interactions.

The pharmacists, along with our dietitians, have developed a Food and Drug Interaction pamphlet, which will be given to you prior to discharge. This pamphlet summarizes major potential food and drug interactions. If you have any questions about food and drug interactions, be sure to ask your physician, nurse, dietitian or pharmacist.

Please note that the Pharmacy Department does not have an outpatient dispensing license and, therefore, cannot fill prescriptions for patients outside of the hospital setting.

Volunteers

Lee Memorial Health System is fortunate to have an extensive staff of volunteers whose compassion and skills make them cherished team members. these special members of our community provide a variety of services throughout each hospital, including answering phones, staffing information desks and delivering patient mail and flowers. They make an important difference in the lives of patients physicians and other hospital staff.

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